Terms of Service
Last Updated: May 26, 2026
1. INTRODUCTION
Welcome to samay-online.com (“Website”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
Company Information:
- Company Name: SAMAY TRADING CO.LIMITED
- Website:https://samay-online.com/
- Business Email:sale@saamay.com
- Registered Address: FLAT/RM 502 NEW CITY CENTRE 2 LEI YUE MUN ROAD KWUN TONG KL-Hong Kong-China
- Operational Address: A1715, Futian Ginza, Futian Street, Yiwu City, Jinhua City, Zhejiang Province, China
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. DEFINITIONS
- “Products” refers to aluminum hardware, window and door accessories, sealing strips, and related building hardware items sold on our Website.
- “Customer”, “you”, “your” refers to any individual or entity purchasing Products from us.
- “Order” means a request to purchase Products from us.
- “Business Days” means Monday to Friday, excluding public holidays in the United Kingdom.
3. ELIGIBILITY
You must be at least 18 years old and capable of entering into legally binding contracts to use our services. By placing an Order, you represent that you meet these requirements.
4. PRODUCTS AND PRICING
4.1 Product Descriptions We specialize in high-quality aluminum hardware products including but not limited to: aluminum window handles, sliding door locks, aluminum profile corner joints, EPDM sealing strips, and related building hardware accessories. We strive to display our Products as accurately as possible. However, we do not guarantee that descriptions, colors, or specifications are entirely error-free.
4.2 Pricing
- All prices are listed in USD unless otherwise stated.
- Prices are subject to change without notice.
- We reserve the right to correct pricing errors and cancel Orders affected by such errors.
4.3 Availability: All Products are subject to availability. We reserve the right to discontinue any Product at any time.
5. ORDERS AND PAYMENT
5.1 Order Placement By placing an Order, you make an offer to purchase Products subject to these Terms. We reserve the right to accept or decline any Order.
5.2 Payment Methods We accept payment via credit/debit cards (Visa, Mastercard, and other methods as displayed at checkout). All payments are processed through secure third-party payment gateways.
5.3 Order Confirmation You will receive an email confirmation once your Order is accepted and payment is processed.
5.4 Currency Transactions are processed in the currency displayed at checkout. You are responsible for any currency conversion fees or foreign transaction charges imposed by your bank.
6. SHIPPING AND DELIVERY
6.1 Shipping Origin and Coverage
- We primarily source and ship Products from China.
- We deliver to Iraq, the Middle East, and other international destinations as specified during checkout.
- Delivery times are estimates and not guaranteed.
6.2 Risk and Title Risk of loss and title for Products pass to you upon delivery to the carrier.
6.3 Customs and Duties International Customers are responsible for all import duties, taxes, customs fees, and any other charges imposed by the destination country. We are not responsible for delays caused by customs clearance.
6.4 Delivery Issues If Products are damaged during shipping or fail to arrive within the estimated timeframe, please contact us within 14 days of the expected delivery date.
7. RETURNS, REFUNDS, AND CANCELLATIONS
7.1 Return Policy
- Products may be returned within 30 days of delivery if unused, in original packaging, and in resalable condition.
- Custom or special-order Products are non-returnable unless defective.
- Return shipping costs are the Customer’s responsibility unless the Product is defective or incorrect.
7.2 Refunds Refunds will be issued to the original payment method within 14 Business Days after we receive and inspect the returned Products.
7.3 Cancellations Orders may be cancelled before shipment. Once shipped, the return policy applies.
8. PRODUCT WARRANTIES
8.1 Limited Warranty We warrant that our Products are free from material defects in workmanship under normal use for 12 months from the date of purchase.
8.2 Warranty Exclusions This warranty does not cover damage caused by misuse, abuse, improper installation, accidents, or unauthorized modifications.
8.3 Disclaimer EXCEPT FOR THE LIMITED WARRANTY ABOVE, ALL PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability shall not exceed the amount you paid for the specific Product giving rise to the claim.
- We are not liable for delays or failures caused by events beyond our reasonable control.
10. INTELLECTUAL PROPERTY
All content on our Website, including text, graphics, logos, images, and software, is the property of SAMAY TRADING CO.LIMITED or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.
11. USER CONDUCT
You agree not to:
- Use our Website for unlawful purposes
- Interfere with the security or operation of our Website
- Submit false or misleading information
- Attempt to gain unauthorized access to our systems
12. PRIVACY
Your use of our Website is also governed by our [Privacy Policy], which is incorporated by reference into these Terms.
13. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.
14. GOVERNING LAW AND JURISDICTION
14.1 Governing Law These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.
14.2 Jurisdiction Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, we may seek injunctive relief in any jurisdiction to protect our intellectual property rights.
14.3 Alternative Dispute Resolution Before initiating litigation, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of 30 days.
15. FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, supply chain disruptions, or governmental actions.
16. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SAMAY TRADING CO.LIMITED regarding your use of our Website and supersede all prior agreements.
18. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the revised Terms.
19. CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
SAMAY TRADING CO.LIMITED
Operational Address: A1715, Futian Ginza, Futian Street, Yiwu City, Jinhua City, Zhejiang Province, China
Website:https://samay-online.com/
Email:sale@saamay.com
Registered Address: FLAT/RM 502 NEW CITY CENTRE 2 LEI YUE MUN ROAD KWUN TONG KL-Hong Kong-China
20. ACKNOWLEDGMENT
BY USING OUR WEBSITE OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.