Refund and Returns Policy
Last Updated: May 26, 2026
1. COMPANY INFORMATION
- Company Name: SAMAY TRADING CO.LIMITED
- Website:https://samay-online.com/
- Business Email:sale@saamay.com
- Registered Address: FLAT/RM 502 NEW CITY CENTRE 2 LEI YUE MUN ROAD KWUN TONG KL-Hong Kong-China
- Operational Address: A1715, Futian Ginza, Futian Street, Yiwu City, Jinhua City, Zhejiang Province, China
2. RETURN ELIGIBILITY
You may return Products under the following conditions:
Table
| Condition | Requirement |
|---|---|
| Time limit | Within 30 days of delivery |
| Product condition | Unused, uninstalled, and in original condition |
| Packaging | Original packaging intact, with all tags and labels |
| Proof of purchase | Valid order number or receipt required |
3. NON-RETURNABLE ITEMS
The following items cannot be returned:
Table
| Category | Reason |
|---|---|
| Custom or special-order Products | Made specifically for you |
| Products showing signs of installation or use | No longer in resalable condition |
| Products damaged by misuse, abuse, or improper handling | Not a manufacturing defect |
| Products without original packaging | Cannot be resold |
| Clearance or final-sale items | Explicitly marked as non-returnable |
4. RETURN PROCESS
Step 1: Contact Us Email sale@saamay.com with:
- Order number
- Product name and quantity
- Reason for return
- Photos (if product is defective or damaged)
Step 2: Return Authorization We will review your request and issue a Return Authorization (RA) number within 2 business days.
Step 3: Ship the Product
- Pack the Product securely in original packaging
- Include the RA number inside the package
- Ship to the return address we provide
Step 4: Inspection We inspect returned Products within 5 business days of receipt.
5. REFUND POLICY
Table
| Scenario | Refund Amount | Processing Time |
|---|---|---|
| Product defective or incorrect (our fault) | Full refund + return shipping reimbursement | 14 business days after receipt |
| Product no longer needed (your preference) | Full refund minus original shipping costs | 14 business days after receipt |
| Product damaged by customer | No refund | N/A |
| Product returned without RA number | No refund or delayed processing | N/A |
Refund Method: Refunds are issued to the original payment method used at checkout.
6. EXCHANGES
We currently do not offer direct exchanges. If you need a different size, color, or model:
- Return the original item for a refund
- Place a new order for the desired item
7. RETURN SHIPPING COSTS
Table
| Reason for Return | Who Pays Return Shipping |
|---|---|
| Defective or incorrect product | SSAMAY TRADING CO.LIMITED (we provide prepaid label or reimburse) |
| Changed mind / no longer needed | Customer |
| Ordered wrong item | Customer |
Important: For customer-paid returns, we recommend using a trackable shipping method. We are not responsible for lost return packages.
8. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective Product:
- Do not install or use the Product
- Photograph the damage/defect immediately
- Contact us within 7 days of delivery at sale@saamay.com
- Include photos and order details
We will:
- Offer a full refund, or
- Send a replacement at no additional cost
9. CANCELLATIONS
Table
| Order Status | Cancellation Policy |
|---|---|
| Before shipment | ✅ Full refund, no fees |
| After shipment | ❌ Cannot cancel; use return policy instead |
| Custom orders | ❌ Cannot cancel once production begins |
To cancel, email sale@saamay.com immediately with your order number.
10. LATE OR MISSING REFUNDS
If you haven’t received your refund after 14 business days:
- Check your bank account or payment method again
- Contact your bank or card issuer (refunds may take additional processing time)
- Email us at sale@saamay.com with your order number
11. CONTACT US
For returns, refunds, or exchanges, contact:
SAMAY TRADING CO.LIMITED
- Email:sale@saamay.com
- Website:https://samay-online.com/
- Registered Address: FLAT/RM 502 NEW CITY CENTRE 2 LEI YUE MUN ROAD KWUN TONG KL-Hong Kong-China